Comparison
Leaving Kaseya's IT Glue over price and lock-in? Here's an honest, sourced comparison — the structural reasons teams switch, not FUD.
| Ledger | IT Glue | |
|---|---|---|
| Source of truth | Plain markdown files in your git repo | Proprietary database; export is an API dump |
| Price | $26/editor/mo (Pro, annual) | $29–$44/user/mo |
| User minimum | None | 5-user minimum |
| Onboarding fee | $0 | $545–$1,485 one-time |
| Version history | Native git diff/restore/PR review | Proprietary versioning feature |
| Editor | Web UI or Obsidian — with real two-way vault sync and an Obsidian plugin | Web UI only (a top usability complaint) |
| Obsidian | Two-way folder sync + a plugin that runs the org vault & governance inside Obsidian | No Obsidian integration |
| Search | Instant client-side index, search-as-you-type | "Slow / inconsistent across large datasets" (#1 complaint) |
| Passwords | Not stored — vault references only | Centralized password vault (a breach honeypot) |
| AI | BYO-key, included in Pro | Cooper AI gated behind $44 Select tier |
| Self-host | Free OSS | Not available |
Pricing and complaints sourced from IT Glue's public pricing pages, G2, Capterra, and Faddom (2026). Verify current figures with the vendor.
IT Glue traps your knowledge inside a database you can only get out through an API. Ledger's source of truth is your own git repo of markdown files. If we disappeared tomorrow, you'd still git clone a clean, human-readable knowledge base and open it in Obsidian. That's a trust advantage no incumbent can copy without rebuilding their core.